Team Lead-Network Support Operations

Date Posted: January 24, 2014

Job Location: Cebu City

Job Description:

  • Supervision of support and maintenance processes performed by the Enterprise Wireless Services team primarily incident management, change management, service request management and service level management.
  • Work scope includes provisioning, design and troubleshooting of wireless LAN access and devices plus general management of the global wireless network infrastructure. Duties may also include wireless design recommendation on deployment projects, network integration and documentation. Design activities will involve, but are not limited to, RF planning.
  • Serve as main escalation contact for matters involving wireless LAN support and other assigned work scope.
  • Communicate with stakeholders on the progress and status of deliverables.
  • Responsible for proactively driving outstanding incidents and requests to timely completion.
  • Provide training and coaching to team members. Conduct quality assurance and performance monitoring.
  • Develop and maintain documentation of operational procedures.
  • Spearhead continual improvement of processes and procedures to improve efficiency and quality of support services.
  • Perform staff-related administrative procedures like attendance monitoring, schedule management, and other related procedures.


  • BA/BS in Computer Science or a related degree, or equivalent education and work experience.
  • 3 to 5 years minimum experience supporting wired and wireless enterprise-class data networks involving industry-leading hardware platforms (ex. Cisco).
  • 2 to 4 years minimum experience supervising network support operations for large companies with global footprint.
  • Professional-level networking certifications would be advantageous.
  • Strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadline.
  • Strong verbal, written, and interpersonal communication skills.

*Only shortlisted candidates will be notified. 

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