Order Processing & Documentation: Receiving, processing, and tracking sales orders, quotations, invoices, and delivery receipts via phone, email, or online systems.
Data Management: Maintaining and updating customer records, sales activities, and transaction logs in a CRM (Customer Relationship Management) software or database to ensure data accuracy.
Reporting & Analysis: Assisting in the preparation of daily, weekly, and monthly sales reports, presentations, and performance summaries for management review.
Customer Service & Communication: Serving as a point of contact for customer inquiries, providing information about products/pricing, addressing complaints, and coordinating after-sales support.
Coordination & Logistics: Liaising with other departments (such as Accounting, Marketing, and Logistics/Warehouse) to ensure timely order fulfillment and smooth communication flow.
Scheduling & Meetings: Managing calendars, scheduling appointments and meetings for the sales team, and preparing necessary materials or arranging travel plans.
Inventory & Supplies: Monitoring stock levels, coordinating with suppliers for replenishment, and managing office supplies for the sales department.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
Experience in sales coordination, admin, or customer service
Proficient in MS Office (Excel, Word, PowerPoint) and CRM tools
Strong organizational and multitasking skills
Excellent communication and customer service skills
Detail-oriented, reliable, and able to work under pressure
