Job Location: Taguig City

Job Description:

- Responsible for the user and workplace environment support at global level, within Office 365 Admin Centers: MS Admin Centre, Exchange, Teams, Endpoint Manager, Azure Active Directory, Azure Virtual Desktop Infrastructure,Security, Compliance, etc

- Give operational support to keep our customers agile and productive

- Serve as the subject matter expert for Office 365, MS Teams, Exchange Online and all Office 365 Admin Centers in general

- Act as L2 and L3 support for Business Requests related to user and workplace area

- Manage identities in Global Active Directory, MS 365 Admin Centre, Azure AD

- Maintain our standard operating system environment across Windows, macOS and AVD

- Support transition of new technologies, setting, deployment from Solution to Operational area

- Assess current environment and make continuous improvements towards Operational Support

- Support to define monitoring tasks and monitor activity to guarantee business continuity 

- License inventory and usage optimization

- Proper management of Major, Top and Security incidents

Qualifications:

- Deep technical knowledge of the Windows / SCCM / Active Directory / Azure AD / Intune / Autopilot environment]

- Deep Office 365 experience including licensing

- Strong Knowledge on MS Teams Telephony (voice)

- Microsoft Teams Room (MTR) setup, install and troubleshooting

- Knowledge of and experience with Microsoft Endpoint Manager

- Experience with app publishing in Intune, iOS and Android Store

- Knowledge and experience with Security, Compliance and Identity management (Defender of Endpoints, M365 Information Protection (MIP) and Compliance Manager)

- Knowledge and expereince with printing in a Modern Workplace