Date Posted: May 2, 2012
Job Location: Mandaluyong City
Job Description:
1. Visit the partners once or twice a week depending on the need. Will be guided by a checklist with the ff contents
§ Call-out report to gauge efficiency and compliance to set guidelines
· No of Tele Agents
· Calls per day per agent
· Monitoring of conversion
· Spiel Execution
· Coaching
§ Turn-ins Monitoring
· Volume
· Quality
§ Operational Issues and Concerns
· FT Updates
· Internal Process Updates
· Agents Concerns
§ Product Training and Updates
· Promo Cascade
· New Product Briefing
2. Administrative Work
§ TPA Related
o Visit Report per TPA
o Daily FT monitoring
o Daily Leads Analysis Report of TPA
o Daily Report Monitoring and Consolidation
o Monthly Sales Monitoring and Achievement of Target
o Monthly Evaluation based on Performance
o Complaints Monitoring and Memo Issuance
o Response to Email Correspondences
§ AM Related
o Program Executions and Monitoring
§ Updating of progress of the programs assigned to AMs
o Coordination with other Channels
§ Marketing : Regular Pricelist update
§ Credit and Billing: Application Processing and Updates
§ STS AMs: Update Cascading
o Reportorial Requirements
§ Leads Report to be sent to Irish
§ FT Report of TPAs
§ Daily Turn-ins Monitoring
Qualifications:
Qualifications