Technical Writers

Date Posted: November 16, 2012

Job Location: Binondo

Job Description:

  • Meetings/ Coordination

    -           Attends regular meetings together with the project team

    -           Coordinates directly with the project Director, Manager and the Respective Track Leads for Service Management Processes

    -           Reports to Track Lead and Project Director for daily or weekly updates

  • Documentation

    -           Updates/ Creates 3D role profiles based on agreed responsibilities

    -           Does meeting Minutes using MS Word, MS Office or MS OneNote

    -           Able to report timelines using Excel or MS Project

    -           Able to do Table of Organization and process mapping documentations via MS Visio

  • Analysis

    -           Able to understand the existing Organizational structure, as well as the changes to be made

    -           Understands the current ISG Service Management processes and SD processes

    -           Identify and understand possible issues and provide recommendations

  • Monitoring

    -           Creates Migration Plan based on Agreed timeline and systems to be turned over to ISG SMD

    -           Keeps a list of all Systems under PDC-SD and monitors System transfer to ISG

    -           Keeps track of all SMD process-related changes

    -           Logs all SMD issues, risks, and proposed solutions identified during process meetings

    -           Constantly follows through issues until resolution and closure


  • Graduate of any IT Related Course
  • Knowledgeable in CMMI 

Start Date: Asap.