Handles inbound calls from subscribers regarding inquiries, requests, Billing and Technical complaints, and conducts 1st level isolation and troubleshooting
Provide excellent Customer support, driving the organization to resolve issues quickly, and gathering and communicating customer feedback for product enhancements
Track and update troubles in ticketing system
Effectively use the system and tools available to the resolved client issues.
Escalate problem of Customers to appropriate group that will resolved the problem
Maintain awareness of network activities affecting elements
Adhere to company’s policies, procedures & work instructions in accordance with company’s strategies of focus on customer, quality improvement, cost management and productivity.
Contribute to overall team performance, including support and assistance of other team members.
May assigned to perform other duties within the department
Qualifications:
Graduate of any four-year course
Must be willing to work on shifting schedule
Must have excellent verbal and written communication skills
Must be conversant n both English and Filipino languages
Preferably with prior experience in the same capacity
