Job Location: BGC, Taguig City

Job Description:

• Provide after sales service to both warranty and out of warranty products
• Conduct in-house and onsite service in accordance with the set KPI’s
• Conduct product installations and product demonstrations to customers as needed
• Conduct rework, reboxing, and refurbishing as needed.
• Provide technical support to Customer Support Group, Corporate Sales, Channel Sales and Authorized Service Providers
• Provide 2^nd level telephone support for calls coordinated by the Customer Support Representatives
• Prepare daily and weekly accomplishment reports on repairs
• Conduct customer satisfaction survey for in-house and onsite repairs

Qualifications:

• BS Electronics and Communications Engineering
• With at least six (6) months relevant work experience (fresh graduates are welcome to apply)
• Knowledge in basic computer troubleshooting and networking
• Excellent communication skills, customer orientation, and customer service
• Driving skills preferred, but not required

*Only shortlisted candidates will be notified. 

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