TECHNICAL SERVICE REPRESENTATIVES

Date Posted: December 13, 2018

Job Location: Ortigas, Pasig City

Job Description:

  •  We are looking for five (5) new Technical Support Representatives (TSR) to be the stellar for our Australian Based Campaign
  •  TSR will focus on the answer calls of the customer for their inquiries, follow-up and other needs a like. TSR is responsible for assisting client's needs and other inquiries with regards to the service/products. Other tasks will be discuss on the interview process.
  • ACCOUNT TYPE
  •  AUSTRALIAN TSR CAMPAIGN

 

Qualifications:

  • Must have at least 6months TSR background for Home Appliances (any) experience
  •  Able to understand different technology for Home Appliances such as SMART TV, Bar Sound, Home Theater etc . ? White Goods or A/V Experience is a plus
  •  Technology savvy
  •  Experience in assisting client thru phone for their technical concern is a plus.
  •  Can follow a well-structured script
  •  Ability to troubleshoot and problem solve
  •  Manage all the pickups and returns
  •  Excellent English Communication
  •  Goal driven and detail oriented.
  •  Well-organized and self-motivated
  •  Knowledgeable in Excel or Spreadsheet
  •  At least Highschool Graduate