Service Management Analysts

Date Posted: June 26, 2014

Job Location: Marikina City

Job Description:

  • The Service Management Analyst is responsible for the System and User Administration, Maintenance, Application and Development Support of the service management tool “Microsoft System Center Service Manager – SCSM”.
  • Assists with the creation and management of IT operational/support processes such as Service Request Fulfillment, Incident, Problem, Change, Release and Asset Management.
  • Assists in defining and enforcing best practice/standards for global IT service activities.
  • Assists with monitoring IT activities for compliance to service management and support processes.


  • Graduate of at least a four-year degree course relevant to the field of Information Technology or any other related course. Complimented with at least two years of administration / programming experience.
  • Prior experience in a regional or global Service Management (preferably SCSM) support role.
  • Skills on XML and Windows Power Shell Scripting.
  • Has applied ITIL concepts in previous work experience.
  • Ability to plan and organize work.
  • Must be a self-starter, results-oriented, analytic, logical and a team-player.

*Only shortlisted candidates will be notified. 

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