Service Maintenance Technicians

Date Posted: November 27, 2018

Job Location: Quezon City

Job Description:

Responsible for installation, diagnostics, maintenance, testing, repairs and replacements of residential, commercial and industrial air-conditioning, ventilation and refrigeration equipment and parts;


Works collaboratively with the Service and Maintenance Manager in responding to service calls in a timely manner;


Travels to various job sites and perform scheduled service and maintenance work effectively;


Documents all air-conditioning equipment upon arrival -- make, model, serial number, type and complete job service report;


Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations;


Assembles, installs, tests, and maintains electrical and computer control of air-conditioning units;


Uses refrigeration tools and diagnostic test equipment proficiently;


Reads and understands schematic diagrams of air-conditioning, electrical circuits;


Responds to trouble calls and customer complaints

Maintains proficiency by attending trainings, reading job-related materials, and meeting with others in area of responsibility;


Maintains safety, cleanliness and orderliness of work areas;


Completes paperwork in a neat, accurate, thorough and timely manner;


Provides high level of customer satisfaction;


Promotes and ensures adherence to ISO Quality Standards;


Performs other duties as required.


TEI values professionalism in its employees. The following attributes and behaviors are identified as examples of what is expected of an employee:


Display empathy and positive regard for others in written, verbal and non-verbal communications.

Work effectively with colleagues and subordinates by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.

Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.

Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.

Meet all required standards of confidentiality and safety.

Maintain work areas in a clean and orderly manner.



Vocational diploma/graduate of TESDA NC II/TESDA certified air-conditioning and refrigeration course

With at least 2 years working experience in installation, troubleshooting and maintenance of residential, commercial and industrial air-conditioning equipment and controls

With current non-professional or professional driver license

Proficient knowledge and use of refrigeration tools and diagnostic test equipment

Working knowledge of all trade classifications including electrical, HVAC, plumbing, carpentry, telecommunications and building management systems

Excellent customer service and diagnostic skills

Ability to work unsupervised

Ability to keep paperwork up to date including service reports, correspondence and billings

Ability to present technical information in one-on-one or group discussions

Ability to adapt to fast pace work environment

Familiar with ISO 9001:2015 standards


Knowledge of the standard practices, equipment, materials, tools and terminology in Air-conditioning, Mechanical and Electrical contracting trade; thorough knowledge of storekeeping and warehousing using computer inventory system or manual record keeping.

Ability to diagnose faulty tools and perform minor repair. Comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Write routine reports and correspondence. Ability to respond to common inquiries or complaints from co-workers, and/or supervisor. Ability to effectively present information to an internal department.


Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear

Regularly lift and/or move objects 10-50 lbs occasionally lift and/or move objects that weigh more than 100 lbs.

Frequently required to stand, walk, stoop, kneel, crouch or crawl

Occasionally required to sit and climb or balance

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.



Frequent exposure to one or more disagreeable conditions, such as outdoor work in weather extremes, undesirable cleaning or repair assignments, moderately hazardous conditions.

Overtime may be required to meet project deadlines.


The above description covers the most significant duties performed but does not include other related occasional work.