Job Location: Marikina City

Job Description:

• Logs all relevant incident/service request details, and applying categorization and prioritization.
• Provides first-line investigation and diagnosis.
• Resolves those incidents/service requests within its skill set/control.
• Escalates the incident/service requests that they cannot resolve within agreed upon timescale.
• Closes all resolved incidents, requests or other calls.
• Communicates with users: Keeping them informed of incident progress, and notifying them of impending changes or agreed upon outages.

Qualifications:

• Must have excellent communications and soft skills.
• Requires ability to directly and indirectly work and communicate with people of different nationalities. 
• Flexible enough to successfully adapt to changing demands and conditions of work.
• Graduate of at least a four-year degree course relevant to the field of Information Technology or any other related course.
• Exposure on Office 365
• Prior experience in a regional or global helpdesk support role is an advantage but not required.
• Preferably has applied ITIL concepts in previous work experience.

*Only shortlisted candidates will be notified. 

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