Service Desk Analysts

Date Posted: July 9, 2013

Job Location: Marikina City

Job Description:

  • Logs all relevant incident/service request details, and applying categorization and prioritization.
  • Provides first-line investigation and diagnosis.
  • Resolves those incidents/service requests within its skill set/control.
  • Escalates the incident/service requests that they cannot resolve within agreed upon timescale.
  • Closes all resolved incidents, requests or other calls.
  • Communicates with users: Keeping them informed of incident progress, and notifying them of impending changes or agreed upon outages.


  • Must have excellent communications and soft skills.
  • Requires ability to directly and indirectly work and communicate with people of different nationalities. 
  • Flexible enough to successfully adapt to changing demands and conditions of work.
  • Graduate of at least a four-year degree course relevant to the field of Information Technology or any other related course.
  • Exposure on Office 365
  • Prior experience in a regional or global helpdesk support role is an advantage but not required.
  • Preferably has applied ITIL concepts in previous work experience.

*Only shortlisted candidates will be notified. 

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