Job Location: Malate, Manila

Job Description:

• Oversees overall operations of Service Desk
• Directly supervises the SDA but has general oversight over phone and on-site support personnel
• Ensures that all tasks are carried out by the team members in accordance to the defined service levels
• Ensures availability of manpower and compliance of staff with company rules and regulations
• Acts as the point person for customer/ client complaints
• Reviews SDA reports for submission to client counterpart/s

Qualifications:

• Graduate of Bachelor’s Degree in ECE, CoE, IT, ComSci or other technical course relevant to the position
• With three (3) years IT operations as Service Desk Supervisor or equivalent function
• Willing to undergo trainings and certification (Customer Service and ITIL Foundation Course)

*Only shortlisted candidates will be notified.

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