Date Posted: November 5, 2019

Job Location: Malate, Manila

Job Description:

  • Oversees overall operations of Service Desk
  • Directly supervises the SDA but has general oversight over phone and on-site support personnel
  • Ensures that all tasks are carried out by the team members in accordance to the defined service levels
  • Ensures availability of manpower and compliance of staff with company rules and regulations
  • Acts as the point person for customer/ client complaints
  • Reviews SDA reports for submission to client counterpart/s


  • Graduate of Bachelor’s Degree in ECE, CoE, IT, ComSci or other technical course relevant to the position
  • With three (3) years IT operations as Service Desk Supervisor or equivalent function
  • Willing to undergo trainings and certification (Customer Service and ITIL Foundation Course)

*Only shortlisted candidates will be notified.

Like us on Facebook: