Works closely with end-users to identify required process changes based on identified problem areas or opportunities for improvement
Assist end-users in developing business requirement
Constantly researches and keeps oneself abreast of the industry standards and best practices. Recommends solutions to raised issues and concerns based on such standards.
Develops functional specifications and system design specifications to existing systems.
Designs/creates test plans and training programs and manuals.
Ensures issues are identified, tracked, reported and resolved in a timely manner.
Communicates needed changes to development team.
Acts as first line of resolution for day-to-day application-related issues
Performs needed configuration to the system
Assists users in user acceptance tests.
Documents operational tasks and regularly performed configurations (ITSM) and ensures that these are updated at all times
Qualifications:
With 1-2 years project experience as business process analyst
With excellent written and communication skills
Has a strong personality and very keen on details to accurately and completely capture end user requirements
Is knowledgeable and has experience in Microsoft Office applications, like Word, Excel, PPT and Visio
Has previous functional support experience on SAP Materials Management and/or Plant Maintenance