Retail Banking Group Head

Date Posted: August 14, 2013

Job Location: National Capital Region

Job Description:

  • Responsible for strategic planning and business development towards increasing overall business profits. This includes, developing a sales and revenue plan for the country, achieving cross-selling referrals and actively seeking to develop and grow the brand awareness and market recognition. Ensure high levels of customer service by creating an environment that fosters active selling and superior customer service. In addition, implementation of risk management practices and minimize regulatory breaches. Leading by example, RBG Head will foster positive working relationships within team, creating an environment of trust and transparency beneficial to the team and the organization as a whole.
  • As part of top management team, contribute to establishing the strategy and priorities for the consumer banking business in country
  • Manage the overall profitability across different channels in the country. Align key performance drivers with group & country priorities.
  • Optimize the overall channels P&L and balance sheet performance as well as other financial KPIs
  • Oversee alliances with external associations and partners
    Develop a people culture which encourages and champions change among employees in the daily workplace. This will facilitate product innovation and process improvement with the objective of delivering superior Customer & Frontline experience
  • Drive delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards)


  • Must have at least five years relevant experience
  • Above average verbal and oral communications skills
  • Unwavering ability to be form amidst intense pressure from work and people

*Only shortlisted candidates will be notified. 

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