Job Location: Alabang

Job Description:

- Liaise between customer service representatives and Customer Service Officer

- Facilitate requirements for customer complaints/ incident follow-through and resolution

- Compile reports on customer feedback and monitor data n usage of customer service facilities

- Supervise customer service representative deployment during events and promotions

- Assist in monitoring customer service products, such as but not limitedto membership/ loyalty cards

- Day-to-day clerical work preparing contracts, processing of billings, and procuring supplies

Qualifications:

- Candidate must possess at least a Bachelor's Degree in Psychology, Communications, Marketing or equivalent

- Fresh graduates are welcome to apply but one (1) year work experience in customer service function is preferred

- Confident but with pleasing personality, able to interact with different type of personalities

- Must have a background in graphic designing