Job Location: Mandaluyong/ Makati City

Job Description:

• Assists planning and execution of metric/performance reporting approach and ensures business viability of service levels
• Ensures that IT Operations are managed by service providers as per the contract
• Assists in resolution of IT issues and business issues related to IT
• Input to RFPs, Statements of Work (SOWs), performance reporting templates, etc
• Periodic performance reporting, executive summaries, management dashboards, etc.

Qualifications:

• Bachelor’s degree required (preference for quantitative majors:  Economics, Business Statistics, Engineering, and QA/QC) with 4-6 years relevant experience.
• MS/MBA candidates with 2-3 years relevant experience
• Expert knowledge of ITIL, CMMI, and statistical analysis and measurement techniques
• Strong analytical ability – Excel, PowerPoint required, Access preferred
• Track record of preparing and presenting key messages to senior leaders.
• Detailed knowledge of performance measures and the impact on organizational performance
• Detailed understanding and business knowledge of all in scope towers
• Problem determination and root cause analysis expert

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