KPI Specialists

Date Posted: February 12, 2013

Job Location: Mandaluyong/ Makati City

Job Description:

  • Assists planning and execution of metric/performance reporting approach and ensures business viability of service levels
  • Ensures that IT Operations are managed by service providers as per the contract
  • Assists in resolution of IT issues and business issues related to IT
  • Input to RFPs, Statements of Work (SOWs), performance reporting templates, etc
  • Periodic performance reporting, executive summaries, management dashboards, etc.


  • Bachelor’s degree required (preference for quantitative majors:  Economics, Business Statistics, Engineering, and QA/QC) with 4-6 years relevant experience.
  • MS/MBA candidates with 2-3 years relevant experience
  • Expert knowledge of ITIL, CMMI, and statistical analysis and measurement techniques
  • Strong analytical ability – Excel, PowerPoint required, Access preferred
  • Track record of preparing and presenting key messages to senior leaders.
  • Detailed knowledge of performance measures and the impact on organizational performance
  • Detailed understanding and business knowledge of all in scope towers
  • Problem determination and root cause analysis expert

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