• Assists planning and execution of metric/performance reporting approach and ensures business viability of service. Ensures that IT Operations are managed by service providers as per the contract. Assists in resolution of IT issues and business issues related to IT.

Preferences

 

Preferences

• Bachelor’s Degree Holder, preferably has earned his/ her Master’s Degree
• Strong analytical ability – Excel, PowerPoint required, Access preferred
• Track record of preparing and presenting key messages to senior leaders.
• Detailed knowledge of performance measures and the impact on organizational performance

Problem determination and root cause analysis expert  Preferences

 

Preferences