Customer Service Representative

Date Posted: November 17, 2021

Job Location: Makati City

Job Description:

Job Description:

- Promptly attends to calls made thru our Hotline by our medical providers and clients/ members

- Give accurate information to inquiries made

- Accurately approves hospitalization, OPD, consultations, laboratory, diagnostics and surgical procedures as recommended by our provider specialist

- Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly

- Monitors approved confinements until member is discharged

-  Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges

- In the absence of the Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of Eastwest Healthcare 

Coordinates with the provider on other matters related to confinement

- Appropriately skilled to extract the correct medical information of approved o dissproved medical availments and accurately records them 

- Accurately records all Hotline Transactions

- Perform other related clerical activities

- Perform other related tasks on the instructions of the VP-Medical Director and AVP- Medical Management

- Act as support to the liaison officers assigned to Provider Hospitals



- Must be a graduate of any business  and/or medica courses o any related to it

- With atleast 6 months or 1 year experience as customer service

- Fresh graduates are welcome to apply

- With good communication skills

- can start ASAP