Customer Service Associate

Date Posted: November 24, 2021

Job Location: Makati City

Job Description:

Job Description:

- Promptly attends to calls made thru our Hotline by our Medical Providers and Client and/ or members 

- Give accurate information to inquiries made 

- Accurately approves hospitalizations, OPD , Consultations, laboratory, diagnostics and surgical procedures as recommended by our Provider Specialist

- Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly

- Monitors approved confinementsuntil member is discharge

- Facilitate discharge from hospitals of our clients/ members and correctly computes for approved charges

- In the absence of a Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of Eastwest Healthcare

- Coordinates with Providers on other matters related to confinements

- Appropriately skilled to extract the correct medical information approved or disapproved medical availments and accurately records them

- Accurately records  all Hotline transactions

- Perform other realted clerical activities

- Perform other related tasks on the instructions of the VP-Medical Director and the AVP-Medical Management 

- Act as support to the Liaison Officers assigned to Provider Hospitals



- Atleast with a Bachelor's degree in any course

- Must be computer literate

- Flexible

-Willing to work as soon as possble

- With pleasing personality