Provide world class support, serving as the main point of contact for every program or policy inquiry and other HR related on demand requests or concerns, including complex, sensitive and/or confidential inquires, received thru any of the available contact channels such as: phone, email, chat, video, etc
Meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction
Qualifications:
Bachelor’s Degree in Business/ Communication Arts or its equivalent
At least 3 years in Customer Service Experience
Training delivery/ facilitation & coaching experience
Experience interpreting data analytics to derive business insight and drive Customer value
Human Resources Experience preferable
Strong customer service attitude
Good at task/time management and to follow up on outstanding items
Strong problem solving and analytical skills
Strong communication, oral, written, listening and interpersonal skills
Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization