Job Location: Alabang, Muntinlupa CIty

Job Description:

• Liaise between customer service representatives and Customer Service Officer.
• Facilitate requirements for customer complaints/incident follow-through and resolution.
• Compile reports on customer feedback and monitor data on usage of customer service facilities.
• Facilitating and updating all on-ground requirements of customer service facilities.
• Assist in monitoring customer service products, such as but not limited to membership / loyalty cards.
• Supervise customer service representative deployment during events and promotions.
• Day-to-day clerical work preparing contracts, processing of billings, and procuring supplies.

Qualifications:

• Graduate of any 4year course, preferably in Business or Communications
• With at least 1year relevant work experience
• Proficient in MSOffice
• Must have good written and verbal communication skills

*Only shortlisted candidates will be notified.

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